Salesforce - IT - Technology Support Analyst - Senior


: $93,280.00 - $134,750.00 /year *

Employment Type

: Full-Time


: Information Technology

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What is the specific title of the position? Salesforce Developer / Support

What Project/Projects will the candidate be working on while on assignment? They will be supporting multiple Salesforce applications built on Service Cloud and Field Service Lightning.

Is this person a sole contributor or part of a team? Part of a support team.

If so, please describe the team? (Name of team, size of team, etc.) 5 US based and 15 India based.

What are the top 5-10 responsibilities for this position? (Please be detailed as to what the candidate is expected to do or complete on a daily basis)

Work escalated support tickets.

Identify defects and root cause.

Suggest solutions to defects.

What software tools/skills are needed to perform these daily responsibilities?

ServiceNow Salesforce GitHub

What skills/attributes are a must have? 1 Yr Salesforce Dev Experience 3 Yr SQL Experience 5 Yr Application Support using ServiceNow or related ticket tracking system On Call Experience

Salesforce development experience.

What skills are Nice to have?


Where is the work to be performed? (Please list preferred UHG facility, if other please specify i.e. remote work, rural, etc.)



What are the work hours? (ex. 9am-5pm, day/night shifts, rotating shifts, etc)

Day shift with on-call and weekend release support.

Job Requirements:
Digital Intelligence Systems, LLC. is an Equal Opportunity Employer, M/F/D/V. We do not discriminate against any employee or applicant because they inquired about, discussed, or disclosed compensation. Email recruitinghelp @ to contact us if you are an individual with a disability and require accommodation in the application process.
Associated topics: c c++, develop, developer, java, perl, php, programming, sdet, software development engineer, software engineer * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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