• Sartorius
  • $96,900.00 -143,000.00/year*
  • Lindenhurst , NY
  • Engineering
  • Full-Time
  • 26 Bristol St

Our products enable the biopharmaceutical industry to be at the forefront in the development and advancement of treatments for serious diseases. Earning sales revenue of more than 1.4 billion in 2017 our people come from over 60 nations at 50 sites in 33 countries.

Your tasks

Perform post-sales telephone and on-site technical support for the US Service organization. Assist in handling installations, upgrades, testing, and/or maintenance on new or complex equipment. Provide guidance to Field Service Staff on function, usage, operation and repair of products. Possess excellent level of product knowledge. Serve as liaisons between the US organization and Guxhagen. Convey feedback to QA and engineering staff. The incumbent will also attend product service training in Guxhagen and act as the US trainer for the Bioprocess Service Team. Ensure applications question from customers or sales reps are routed appropriately. What you can look forward to accomplishing: Take ownership of technical issues, and work with our Development group to resolve more advanced issues when necessary. Resolving escalated field issues without the need for management intervention. Documenting troubleshooting and problem resolution steps. Participation in providing training as required.

What you can look forward to accomplishing:
  • Take ownership of technical issues, and work with our Development group to resolve more advanced issues when necessary.
  • Resolving escalated field issues without the need for management intervention.
  • Documenting troubleshooting and problem resolution steps.
  • Participation in providing training as required.
  • Your profile
  • BS in an Electrical/Electronic discipline or equivalent combination of industry experience and technical/military training Excellent verbal and written communication skills.
  • Excellent troubleshooting ability.
  • Proficiency with MS Office software.
  • 5 years Field Service experience in the Biopharmaceutical industry
  • Detailed knowledge of ISO 9001:2008 accreditation requirements as well as GMP/GDP.
  • Up to 50% travel is required to support Field Service Initiatives
  • Interested?

    Driving our future growth requires talented people. Sartorius is a dynamic organisation suited to people who want to showcase skills, be recognised for expertise and thrive in a vibrant and innovative environment.To find out more about Sartorius as an employer visit us on part of our global team. Apply directly via our online job portal.


    Associated topics: bioengineering, biological engineer, biomedical, bioprocessing, hereditary, molecular, neuro, neuroscience, pathogenesis, therapeutic

    * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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